Shipping & Returns
Shipping
Delivery Areas
We currently deliver across Kuwait and all GCC countries. Additional international destinations may be introduced in future phases.
Delivery Timeframes
- Kuwait: Orders placed before 3 PM are delivered the next business day.
- GCC Countries: Delivery typically takes 3–5 business days.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location. Free shipping promotions may apply during select campaigns.
Returns
Return Eligibility
We accept return requests within 14 days of delivery. To qualify:
- Items must be in original packaging, unused, and free of perfume, makeup, or any signs of wear.
- All Neo Spherium tags must remain attached.
- The original invoice must be included.
- Final sale or discounted items are not eligible for return or exchange.
Items that are returned in a damaged, worn, or altered condition may not be accepted and may be sent back to the customer.
Return Process
To initiate a return, email us at [email protected] within the return window. Our team will verify your request and provide return instructions. Returns must be approved by our team prior to refund.
Refunds
Once the return is received and approved, refunds are processed to the original payment method within 5–10 business days.
Shipping charges are non-refundable.
Exchanges
We do not currently offer direct exchanges. For an alternative item, please initiate a return and place a new order separately.