Frequently Asked Questions

What is Neo Spherium?

Neo Spherium is a curated multi-brand platform for innovative, high-end athleisure fashion. We bring together standout brands that value originality, design integrity, and elevated function.

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account lets you track your orders and save your preferences.

What payment methods do you accept?

We accept major credit and debit cards. Apple Pay and other region-specific options may also be supported at checkout.

Can I modify or cancel my order after it’s placed?

Please contact us within 2 hours of placing your order. While we can’t guarantee changes, we’ll do our best to accommodate your request.

Where do you ship?

We currently ship within the GCC. More regions will be added soon.

How long does delivery take?

Standard delivery takes 2–5 business days, depending on your location.

Do you offer returns?

Yes. We accept returns within 7 days of delivery, provided items are unworn, unwashed, and with original tags. Final sale items cannot be returned.

How do I start a return?

Email us at [email protected] with your order number and reason for return. We'll guide you through the process.

How do I reach customer support?

You can reach us via email at [email protected], or through the Contact Us form on our website.