What you might be wondering.
The honest answers, before you ask.
A short index of the things people ask before they cross the threshold. If your question is not here, write to us from the Contact page.
Orders & Shipping
How long does delivery take?
Within Kuwait, orders arrive in 1 to 2 working days; across the wider GCC, in 3 to 6 working days, through multiple couriers.
Delivery timelines are estimates, and they begin when your order is dispatched. Not when it is placed.
Where do you ship?
We currently ship across Kuwait and the GCC. Saudi Arabia, the UAE, Qatar, Bahrain, and Oman. We do not ship outside the GCC at this time; as NeoSpherium grows, more destinations will follow.
Which payment methods do you accept?
KNET, Visa and Mastercard, and Apple Pay or Google Pay where your device offers them. MyFatoorah takes the payment on its own page, which is where the wallet options appear, so your card number never reaches this store.
Can I track my order?
Yes. A dispatch confirmation arrives by email, and by WhatsApp if you have opted in, with tracking details once the courier collects your parcel.
How much does delivery cost?
Inside Kuwait, delivery is 1.000 KWD, and complimentary on orders of 60.000 KWD or more. For other GCC countries, the cost is shown at checkout. All prices are in KWD.
Is there cash on delivery?
No. We accept KNET and card, and you pay securely at checkout. There is no cash on delivery.
Who do I contact about a specific order?
Message or call our team through the WhatsApp icon at the foot of this page, or open Ask Neo at the bottom right of your screen and choose the Email icon to write to us. Have your order number ready. Our hours are Sunday to Thursday, 09:00 to 17:00 (GMT+3).
Returns & Refunds
Can I return a piece?
Yes. You have 14 days from delivery to tell us, and a further 14 days to send the piece back. We refund you in full. This is NeoSpherium’s own promise, and it holds wherever we ship. Items must be unworn, except to try on, with all original tags attached.
See Returns for the full detail.
How is my refund paid?
To your original payment method. Not store credit. We process the refund within 14 days of receiving your return; your bank then typically posts it within 3 to 10 working days.
Who pays for return shipping?
Within Kuwait, a change-of-mind return is at no additional cost to you. We arrange the collection. Elsewhere in the GCC, return shipping for a change-of-mind return is covered by you. For defective items, or anything shipped in error, NeoSpherium covers the return in full.
Will I pay customs or VAT?
Within Kuwait, no. The price you see is the price you pay. For deliveries elsewhere in the GCC, any customs duties or local taxes set by your destination country are payable on delivery; they are not included in the price.
My item arrived damaged. What now?
Tell us within 30 days from the Contact page. Send your order number and a photograph. We refund you in full and pay the return shipping. We do not offer exchanges or repairs. After 30 days, we pass warranty claims to the brand that made the piece.
When does my 14-day return window start?
It starts on the day your order arrives, not the day you place it. So you have 14 days from delivery to start a return. Pieces should be unworn, in original condition, with tags attached.
Sizing & Fit
How do I find my size?
Each District measures a little differently. Our Size Guide carries measurement tables for TITTALLON outerwear and FENGGY, plus how to measure yourself at home.
What if a piece doesn’t fit?
Return it within 14 days for a refund, or write to us and we will help you find the right size before you decide.
Do your sizes run small?
Yes. Our pieces follow Asian sizing, which runs about one step smaller than the EU or US size of the same letter. Check the size guide on each product page and choose by the garment measurements, not the letter.
What sizes do Tittallon and Fenggy go up to?
Fenggy runs to XL. Tittallon runs to XXL. The size guide on each product page shows the full range for that piece.
NeoSpherium & Your Account
What is NeoSpherium?
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders, manage returns, and save your preferences. You can sign in with your Google account, or with a one-time code sent to your email address.
How do you handle my data?
Carefully, and only as described in our Privacy Policy. We take no money for your personal information. We do share what the Meta pixel collects with Meta, and under some definitions, including California's, sharing of that kind counts as a sale. There is no control on this website that changes a cookie choice once it is stored. Your browser can block or delete the cookies at any time, and our Cookie Policy says what each banner button does and does not do.
Is NeoSpherium one brand?
No. NeoSpherium hosts more than one brand in one place. Each brand appears as a District with its own character. Right now there are 2: Tittallon and Fenggy.
What is a District?
A District is a brand hosted on NeoSpherium. Each keeps its own identity and world inside one shared design system. There are 2 Districts open now, with more added over time, each chosen for a clear point of view.
Does NeoSpherium have menswear?
Tittallon includes women, men, and unisex pieces. Fenggy is womenswear. The category is shown clearly on each product page.